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30 Day Hassle Free Returns Policy

Natural Area Rugs is a symbol of quality for 50 years

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right.
*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"I bought a jute rug for my living room. The rug arrived fairly quickly and it was exactly what I wanted. I would shop here again."

J. Bundrige Pittsburgh, PA, Jun. 2016

"I was concerned about ordering a custom rug online, but they were awesome and so was their customer service!"

L. Keighley Kettering, OH, Jun. 2016

"I bought a large pad and cut it into smaller sizes for my runner and small oriental rugs. Results in a lower price per square foot than buying individual pads. The premium felt pad provides good cushioning and holds the rugs in place."

B. Parker Bradenton, FL, Jun. 2016

"One corner of the rug is coming loose (the threads) already, but otherwise it looks good!!"

T. Bockstahler Toledo, OH, Jun. 2016

"The 11'x14' jute rug I ordered came quickly, was well packaged and was very well made. I ordered jute rather then sisal because I had read that it is softer to walk on. I was afraid it would be too orange or too dark but it is a nice neutral color that would work with any color scheme. It is soft for a natural grass rug. My grandchildren sit and play on the rug, my dog loves it. We are really happy with the purchase. The pricing is great and the quality much better then I could find elsewhere for the price. It is holding up well, some shedding, which I expected. I will definitely order again."

R. Rasmussen Sioux Falls, SD, Jun. 2016

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