We want you to love your Natural Area Rugs order, we offer a 30 day RISK AND HASSLE-FREE RETURN policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right. *You are responsible for payment of the return shipping charges.
Notes on Returns:
- Do not fold, tape, or nail any surface of the item or rug that is to be returned.
- No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
- We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
- We cannot accept returns on custom rugs, custom stair treads, wall to wall, custom rug pad, sisal remnants, clearance/closeouts, or any damaged items.
- Refunds exclude any expedited shipping costs.
- No returns will be accepted after the 30-day return window.
- Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
- Use a trackable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.
Natural Area Rugs
3737 S. Santa Fe Ave.
Los Angeles CA 90058
Email Us Directly: firstname.lastname@example.org