Returns Policy

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We want you to love your Natural Area Rugs order, we offer a 30 day RISK AND HASSLE-FREE RETURN policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right. *You are responsible for payment of the return shipping charges.

Natural Area Rugs offers FREE RETURNS on SELECTED items. Look for the “Free 2-Day Delivery and Free Return” banner on the product detail page to confirm that the item qualifies for free returns.

How to be eligible for Free Returns?

  • ONLY product(s) that has the “Free Returns” banner are eligible for Free Returns.
  • There is no minimum purchase required to be eligible.
  • If you are not satisfied with your purchase, you have 30 days to returns the eligible product(s) in new and unworn condition in the original packaging for a full refund.
  • Natural Area Rugs will process the return and issue a refund after receiving the eligible product(s).

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, clearance/closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a trackable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave.
Los Angeles CA 90058

Email Us Directly: info@naturalarearugs.com

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