Frequently Asked Questions


What is our Company's Policy?


Our company's objective is to ship all merchandise free of any defects. Should there be any claims, we will do whatever possible to resolve any claim in a timely manner. We stand behind our products and our service and will correct any errors promptly.

Please note that it is the customer's responsibility to take the time to inspect the goods and make sure he/she have received the correct style, color and size; and that the goods have no visual defects. Shipments should be inspected immediately upon arrival for shipping damage. Concealed freight/carrier damage can be detected only by unwrapping the package and thoroughly inspecting the rug itself.

We will correct any of our errors and replace any defective product as long as the problem is brought to our attention within 15 days guarantee and before any cutting or installation has taken place. We will not honor claims that arise due to improper installation and/or maintenance.

Please remember that color of the material purchased may not be an exact match to the color of the sample you have, or the samples shown on this website, due to natural changes occurring during different seasonal growing conditions.

What is Natural Area Rug's Legal Notice?

Use of this Website is Govern by these Terms and Conditions

This site, or any portion thereof, may not be duplicated, copied, sold or otherwise used for commercial purposes without the written permission of Natural Area Rugs. If customer conduct violates any applicable laws or is harmful to the interest of Natural Area Rugs and its affiliates, Natural Area Rugs reverses the right to refuse service, terminate accounts and/or cancel orders, without limits.

Copyright Notice

All content on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the sole property of Natural Area Rugs and is protected by U.S. and International copyright laws. The content and software on this site is intended as a shopping resource only. Any other use, including reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.


Natural Area Rugs and its Logo are trademarks of Natural Area Rugs. Graphics, logos and products or services names are trademarks of Natural Area Rugs and may not be used in connection with any other product or service. It is prohibited to use the Natural Area Rugs trademark in any way that would disparage or discredit Natural Area Rugs and its affiliates.

Inaccuracy Disclaimer

On occasion, there may be accidental omissions and other errors, related to our products, pricing and availability on the Natural Area Rugs website. We reserve the right to correct these errors and inaccuracies at any time, without notice.

Natural Area Rugs may not be held liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and/or consequential damages.

Natural Area Rugs reserves the right to cancel any customer order that is found to have a pricing error due to website programming issues or typographical errors on the web site.

Applicable Law

This site was created by Natural Area Rugs, in the State of California, USA. The laws of the State of California govern this website and any disclaimers and/or terms and conditions of its use. Natural Area Rugs reserves the right to make changes to this website and all terms and conditions, at any time.

What is Sisal?

Much of our Sisal is produced in Kenya and Tanzania and is extracted from the Agave sisal plant. Its long, fine, fibrous qualities permits the sisal to be spun into smooth textured yarn. Sisal contains tough fibers that add to its durability. The fibers versatility offers a wide range of use. This natural anti-static, sound-absorbing, flame-retardant, long-lasting fiber makes it an ideal product for your home. Colors for this material can range from a pale yellow to a creamy white.

What is Seagrass?

This durable grass is obtained from a tall plant with grass-like stems found in wetlands. Seagrass can be recognized by its grassy, hay-like scent and coloring which dissipates over time. Seagrass has a non-porous surface that gives it a naturally smooth texture. Its rigidity gives it natural durability. Colors range from sage green hues to olive-like shades.

What is Mountain Grass or Hemp?

These plants are found in the high altitude slopes of the Pacific Continent. The grasses rigidity and thickness allow it to take on a wood-like appearance.

What is Jute?

Our Jute comes from India and is extracted from stem fiber plants, similar to flax and hemp. Due to its firmness and stability, this fiber is suited for the manufacturing of stable and durable yarns and fabrics. Jute varies in colors from light tans to browns, which are visible in each rug.

What type of backing do Natural Fiber floor coverings have?

Seagrass, Mountain Grass and Sisal rugs are backed with natural latex. This is a must in natural floor coverings for dimensional steadiness and of great help in cleaning. Fine dirt retention and filtration through to the underlay is a major issue with all carpets. This dirt acts like sandpaper once it has filtered through. The latex backing itself stops a large majority of filtration which can then be removed by vacuuming.

Why doesn't my rug match the sample?

This is common when dealing with natural fiber floor coverings. Color and texture may vary from the sample, due to seasonal fiber growing conditions. Irregularities in the weaving, knots and color are naturally occurring. These slight variations add to the carpet's uniqueness and beauty. What size should my rug be?

It all depends on the look you are after. If you are looking for a throw rug, any standard rug size would work. This depends on the coverage you are looking for. However, if you want your finished wood floors to be seen, you might want to allow one or two feet of the floor to show around the rug on each side. To a large degree, choosing the size of an area rug comes down to personal preference. You may be looking for a rug to underscore a coffee table, or you may be searching for something to put in the front entry. There are certain situations, though, that require you follow some guidelines. If you're shopping for a rug that will define a conversation grouping, start by putting your floor plan on paper. Then experiment with standard rug sizes. The right rug will accomplish one of two things: It will either be large enough so that all of your seating pieces will fit comfortably on top of it or it will be at least large enough for the front legs of each to fit. As a general rule, the sofa shouldn't be completely on the rug while any accompanying chairs should be big enough so that, when a seated diner pushes back the chair, the back legs don't get caught in the process.

Area Rugs are one of the easiest ways to delineate spaces in a large room. Two area rugs, matched in color and style but not in size, visually divide a room into two distinct seating areas. Both rugs are large enough to comfortably accommodate their respective groupings.

Can I use natural fiber for Wall to Wall Covering?

Sisal, Seagrass, and Mountain grass are good for wall to wall installation. Jute is the only material that we do not sell in square yardage and/or square footage

The end result of a Natural Fiber installation is beautiful, however it can be expensive. You will need to consult a professional carpet installer with experience in wall to wall installation using Natural Fiber flooring. We highly recommend this, due to the fact that there are extra steps involved in the installation and it has to be handled differently than synthetic carpeting.

What is Natural Characteristic?

These are characteristics that reappear in the carpet where no guarantee can be made that one piece of carpet would be different, or more perfect than the other. The most common looks that you should expect are the following:
  • A few plugs -the fibers have to be tied off on the manufacturing process.
  • Some irregularities in the ribs, some might be close, some will be further apart, especially in jute rugs.
  • Variation in bowing and in loop size can occur.
  • All natural fibers tend to return to their original colors. Colors can fade over time.
  • Direct sunlight should be avoided to preserve color.
Natural Flooring should wear well under light to medium traffic conditions and can be laid successfully in most domestic and some commercial situations apart from areas subject to exceptional humidity, heat or dampness (bathrooms, basements, and kitchens). They are not recommended for any location where heavy traffic is anticipated.

How do I maintain and care for my area rugs

A thorough cleaning of the covering is recommended every six months, or once a year, depending on traffic received. We also recommend a rug pad for every rug. This will stabilize your rug, and minimize wear. Rug pads also promote circulation between your rug and your floor, helping prevent moisture and bacteria build-up. Rug pads keep your family safe by anchoring your rug to your floor, thereby protecting your family from slippage.

To keep your rug looking vibrant and new you should vacuum regularly. The best way to vacuum thoroughly is to vacuum the rug from several different directions, passing over each area of the rug several times.

Rugs placed in high-traffic areas tend to have heavier soil build-up and need to be thoroughly vacuumed on a regular basis in order to prolong the beauty and life of the rug.

For hand-tufted rugs such as wool and shag, you should go over your carpet regularly using an upright vacuum cleaner that has beater-bar action (but no teeth or combs). For everyday cleaning, simply shake the rug to remove loose dirt and fluff pile.

How to make the rug lay flat?

One of the most important aspects of maintaining the quality and durability of any indoor area rug is routine care and maintenance. One of the first things to begin to wear on any area rug is the corners.

The corners of an area rug can begin to fray or start bending upward, creating a possible hazard for people to trip on. A trick of the trade to maintaining the integrity and quality of your area rug is using Inter tape Indoor Carpet Tape. Indoor carpet tape can easily be placed under the four corners of the area rug, ensuring it is attached to the floor and unable to be moved.

Indoor carpet tape is used to hold carpets, area rugs and smaller mats on virtually any surface including tile, hardwood and laminate. The tape is durable, strong and heavy-duty with double sided adhesion. The tape is made for indoor conditions and works best in low-moister environments. The tape won't rot and is engineered for semi-permanent situations.

Another option is to use Performix Super Grip which is an air dry non-skid fabric coating. It creates a synthetic rubber coating which bonds the area rugs to the floor to stop skidding and shifting.

Prevention is one of the most important aspects of care and maintenance for area rugs. Many times people don't pay special attention to their area rugs until something drastic happens. It is taking the small, simple steps such as using indoor carpet tape to prevent larger disasters from transpiring. If you do nothing else to help care for your area rugs, use indoor carpet tape for peace of mind.

In addition to using indoor carpet tape it's important that you vacuum your area rug on a regular basis, clean it professionally at least once a year or every six months and ask people to remove their shoes while in your home. Foot wear is one of leading causes of damage to rugs. Socks and bare feet hardly have a negative impact on your rug, while the rough soles from shoes can do a great deal of damage.

Make care and maintenance for your area rugs of the upmost importance. A little extra effort, time and attention to detail can save you a lot of money and frustration in the future. Take good care of your home area rugs by making a small investment in indoor carpet tape and reap the rewards in the years to come.

How do you remove sticky latex from hardwood floors?

Hardwood floors can be damaged when sticky messes are removed improperly. The steps below will guide you through the process of safely removing sticky latex from hardwood floors.
  1. Apply WD-40 to the sticky latex. As you use it work in small sections. (WD-40 is an excellent tool for removing sticky material from your wood floor because it won't dry on the wood. Even though that is true, work in small sections as this is the safest way to clean your floor.)
  2. After applying the WD-40 allow up to 5 minutes, or even more if the latex is thick. During this time the WD-40 will break down the latex and interrupt the bond between it and the floor, allowing it to be removed.
  3. As the latex begins to loosen its grip begin wiping it away with a cloth scouring pad. If the scouring pad becomes gummed up with latex, change pads for more effective cleaning.
  4. Repeat the above steps until all of the latex is removed.
  5. There may be remaining residue from the WD-40, use a soft cloth to wipe that up. Be sure to wipe up any residual liquid as it will create a dangerous, slippery area.
Special Note: If you have unfinished wood floors, almost any attempt to clean the floor will cause staining. It is best to use fine grit sandpaper to remove a mess on unfinished wood.

How long it will take to customize my rug?

Custom-made rugs may take up to 3-7 business days for production. In the event of delay, we will notify you by e-mail.

What is the difference between Mitered and Standard Corner?

There are two different binding styles:
Standard corner
Standard/Lapped (one side over the other)
Standard corner
Mitered corners (joined at a 45 °angle)

And two different stitch styles:
Standard corner
Top Stitch (Visible)
Wide Canvas/Cotton (1 1/4")
Standard corner
Top Stitch (Visible)
Extra Wide Canvas (2 1/4")
Standard corner
Blind stitch (invisible)
Mitered Corners (2")

What rug is suitable for high traffic areas?

There are certain rugs that are very durable for high traffic areas. See our blog on 10 Rugs that are Perfect for High-Traffic Areas

How can I keep my rug in place?

Non-slip rug pads provide many positive benefits for the rugs in your home. Non-slip rug pads ensure that your rugs don’t slide around on your hardwood or tile floors. Rug pads will also prevent damage to the floors or injury to people and pets in your home. They also provide extra cushion for walking on.

Our rug pads are reversible and resist curling. They can be used outdoors under rugs as well. Rug pads are easy to wash and designed to withstand soap and water. Add in that extra step of comfort and safety with our non-slip rug pads.

Many homes have steep staircases that can be hazardous to walk on. They need to be made safer, especially if there are children in the home. One way to do that is to install rug pads underneath some carpet stair treads. Not only do these make for a softer set of stairs in case someone should fall down the stairs but it also gives the stairs more traction so that there is a lot less chance of someone slipping and falling on them.

Not only does carpet stair treads cause less accidents but it also gives your staircase and home a better look and feel. A surface rug pad is a great addition to any room and is a great compliment to living room furniture.

How do I Install my Carpet Stair Treads?

Check out our blog on How to Install Stair Treads

Are Stair Treads great for pets?

Yes! They are Perfect for Pets!