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Customer Service

Natural Area Rugs is a symbol of quality for 50 years

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.

 

 
 

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Customer TESTIMONIALS:

"I bought a jute rug for my living room. The rug arrived fairly quickly and it was exactly what I wanted. I would shop here again."

J. Bundrige Pittsburgh, PA, Jun. 2016

"I was concerned about ordering a custom rug online, but they were awesome and so was their customer service!"

L. Keighley Kettering, OH, Jun. 2016

"I bought a large pad and cut it into smaller sizes for my runner and small oriental rugs. Results in a lower price per square foot than buying individual pads. The premium felt pad provides good cushioning and holds the rugs in place."

B. Parker Bradenton, FL, Jun. 2016

"One corner of the rug is coming loose (the threads) already, but otherwise it looks good!!"

T. Bockstahler Toledo, OH, Jun. 2016

"The 11'x14' jute rug I ordered came quickly, was well packaged and was very well made. I ordered jute rather then sisal because I had read that it is softer to walk on. I was afraid it would be too orange or too dark but it is a nice neutral color that would work with any color scheme. It is soft for a natural grass rug. My grandchildren sit and play on the rug, my dog loves it. We are really happy with the purchase. The pricing is great and the quality much better then I could find elsewhere for the price. It is holding up well, some shedding, which I expected. I will definitely order again."

R. Rasmussen Sioux Falls, SD, Jun. 2016

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