I purchased the rug to replace one that I tried from PB. This Rug is Much nicer, better color (close to picture), feel and tighter weave than the PB rug that I returned. Customer Service was Very patient while asked specific questions about color, texture and thickness. The rug was delivered quickly with all packaging intact. It was also easy to track. I am very happy with this rug and my friends all comment how much better it is as well. I purchased the the 9x12 for my living room. I have dogs and they love it too. Have only had it a month but looks like it will wear well. (I do have a rug pad underneath...it makes it cushy and it does not slide around).