Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

Your contact information

 

 
 
 
 
 
 
 
 

 

 
Customer TESTIMONIALS:

"I have ordered several custom sized seagrass rugs from Natural Area Rugs. They are by far the best value, great quality and speedy delivery! I will continue to order rugs from this site."

M. Crapitto Houston, TX, Mar. 2015

"I have ordered several rug pads and one natural fiber rug through Natural Area Rugs and every time I have been very pleased with the quality of products and service. Highly recommend!"

A. Sollberger Washington, DC, Feb. 2015

"I was pleasantly surprised by the efficient and helpful customer service, and the ease of the purchase and delivery. I highly recommend this company and their product line."

J.Wall Bisbee, AZ, Feb. 2015

"Bought my rug on sale. Great deal. Nice product. Showed up on time with free shipping. Very happy with my purchase."

R.Banks Healdsburg, CA, Feb. 2015

"Great quality, excellent service and so much to chose from. Just a wonderful experience dealing with ordering/delivery and would recommend to anyone.We've switched from carpet to hard wood so we will be looking for more rugs soon.The stair treads get so many cool comments--we dig it."

T. chappell Pflugerville, TX, Feb. 2015

Read More Testimonials...