Natural Area Rugs is a symbol of quality for 50 years

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30 Day Returns

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. However, if something isn't right, we want to make it right. If for any reason you are not completely satisfied with your purchase, please return it. When returning items...

  • We'll give you a full refund on any item that you are not 100% satisfied with.
  • If an incorrect or damaged item was shipped to you, we will gladly issue a full refund (excludes expedited shipping) or replacement.
  • It is the customer's responsibility to arrange the shipping of our product back to our warehouse. You may send the item to our Los Angeles warehouse & manufacturing facility:

    Natural Area Rugs
    3737 S. Santa Fe Ave.,
    Vernon, CA 90058
  • You can take up to 30 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until you are sure of your complete satisfaction with your product.
  • Returned items must be unused and in the original packaging. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. Do not fold or use tape on the surface or backing of the rug.
  • Please write the Return Authorization (RA) # with black marker on the package.
  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

For exchanges we ask that you contact our Customer Service department for assistance.


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"Beautiful area rug at a phenomenal price. Very please with the service, product descriptions and everything met my expectation. Thanks Natural Area Rugs!"

C. Stewart Carlsbad, CA, Sep. 2014

"Ordered the Fiore Platinum 20" x 36" anti-fatigue mats for my kitchen. Easy-order web site. Best prices/discounts I could find on the internet. Excellent customer service in response to my separate, post-ordering e-mail. Quick delivery. After several months, I noticed a small tear in the fabric covering on one of the mats. The tear attracts dirt along its 2 (1") edges but, after several months of daily use, the fabric hasn't lifted up nor has the tear increased in size. An excellent product and a godsend with my tile floors. Will use for all of my future floor covering needs."

P. Banning Madison, WI, Sep. 2014

"Just had some hardwood floors installed and needed a rug, my very first rug as well. Researched so very long and then came up with this company. I wanted something durable and long lasting and found what I wanted at Natural Area Rugs. Arrived without a hitch and was packaged very well, could not wait to open it when it arrived. Love this rug and it is made very well. Need some other rugs for a few more rooms and will look at this company again."

S. Mathes Harrisburg, NC, Aug. 2014

"I have been a customer of Natural Area Rugs for almost 20 years and have always been extremely satisfied with their customer service, their product, and their efficiency."

B. Leiter Long Beach, CA, Aug. 2014

"What a wonderful find. Our rug fits perfectly, arrived within the week and is well made and smells delicious. It lays flat and feels great under our feet. Highly recommend Natural Area Rugs."

R. Eder Woods Hole, MA, Aug. 2014

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