Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

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Customer TESTIMONIALS:

"We love the rug. It was for our kitchen which is in the shape of a U so couldn't find anything until we stumbled upon the Natural Area Rugs site. The shape is perfect. I was concerned about the feel of the rug on bare feet but no problems at all. I did have one small thing that I contacted customer service about and heard back from them the same day and the issue was resolved immediately. I definitely would purchase from them again!"

D. DeCurtis Trappe, PA, Jun. 2015

"I was able to find several options for the type of rug I was looking for from Natural Area Rugs that I had a hard time finding elsewhere. Not only did they have what I needed but it was the least expensive, easiest to order, with free shipping and I received it the next day. I am very happy with my order and really appreciate this company. Now if they only sold other home goods, I'd only shop with them."

P. Oveyssi Marin Del Rey, CA, May. 2015

"I purchased a custom pad for a non-standard size runner rug and it fits under the rug perfectly No edges showing and no ridges. I contacted customer service with a question and got an immediate email response. This was a good online shopping experience."

M. Anderson Boulder, CO, May. 2015

"Stair treads arrive when anticipated and look beautiful. Easy transaction and they kept me informed every step of the way."

J. McGill Benton, LA, May. 2015

"Well played out website ...nice products. glad i found it!!"

R. Townsend Katonah, NY, May. 2015

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