Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

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Customer TESTIMONIALS:

"The rug arrived in a timely manner and in perfect condition. I was very pleased with the color and quality of the rug and recommend it highly."

A. Fitzgerald Kerhonkson, NY, Dec. 2014

"It was very easy to order from Natural Area Rugs. I was able to get samples, which would be nice if they give the sample cost back on a purchase, but not a big deal. The product looks great and works as described. Great quality and fairly priced."

T. Laff Chicago, IL, Nov. 2014

"We received the stair treads from Natural Area Rugs and they are gorgeous work. Thank you for the highest quality and prompt delivery. They look like they might last forever... which is a bit of a pity as we would so enjoy going through the entire process again and again. Top Notch!"

E. Forrest Marietta, GA, Nov. 2014

"I have purchased many rugs from Natural Area Rugs and have always been extremely satisfied with the service and merchandise. This last rug I purchased was the only rug that came with deep creases in it from being folded for a long time I assume. I have had it laying on my dinning room floor for about a month, but the creases are still there. I do hope they will go away in time. Other than that I love their rugs."

D. Nelson Naples, FL, Nov. 2014

"Great company! Great products! Customer service handled my delivery issue quickly and efficiently."

J. Mattoon Head Island, SC, Oct. 2014

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