Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Phone:
Toll Free: 1-800-661-7847
International Tel: 1-323-582-1116
Fax: 323-582-1117

30 Day Returns

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. However, if something isn't right, we want to make it right. If for any reason you are not completely satisfied with your purchase, please return it. It's easy and returns shipping is FREE. When returning items...

• We'll give you a full refund on any item that you are not 100% satisfied with.
• Return shipping is absolutely FREE. FedEx will bring the shipping label upon pick-up. You may send the item to our Los Angeles warehouse & manufacturing facility:
  
  3737 S. Santa Fe Ave.,
  Vernon, CA 90058
  
• You can take up to 30 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until you are sure of your complete satisfaction with your product.
• Returned items must be unused and in the original packaging. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. Do not fold or use tape on the surface or backing of the rug.
• Please write the Return Authorization (RA) # with black marker on the package.
• If an incorrect or damaged item was shipped to you, we will gladly issue a full refund or replacement.
• Custom rug orders, cutom border rugs and sale items are not returnable under any circumstances.

For exchanges we ask that you call our customer service department for assistance: (800) 661-7847. International customers call: 1-323-582-1116.