Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

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Customer TESTIMONIALS:

"I chose Natural Area Rugs because I required a customized size, and this company offered the best options, selections, and quality for a reasonable price."

R. Kennedy Walnut, CA, Apr. 2015

"Love the quality and the service. I will definitely order again from Natural Area Rugs."

L. Sottile Wading River, NY, Apr. 2015

"The transaction was exceptional all around."

J. Peace Montgomery Village, MD, Apr. 2015

"I purchased a 9x12 Indus Jute & Wool rug.It has been in my room for about 3 weeks and I absolutely love it. It is the perfect neutral rug...off white and golden diamond pattern. It is a stretchy rug but with a rug pad it's perfect. I have two big dogs and haven't noticed any pulls from their nails. It's super easy to vacuum which I have to do often. As for the feel underfoot, it's firm but comfortable barefoot. As for customer service, I couldn't be happier. I emailed questions and Natural Area Rugs responded quickly and they were so friendly. I would definitely recommend you...as a matter of fact I already have! Thank you so much!"

T. Hodges Annapolis, MD, Mar. 2015

"Best prices I've seen anywhere, outstanding selection. The Dresden Jute Rug I ordered is just as pictured and very easy on the feet. Will be ordering another larger one for my bedroom."

M. Hegmann Houston, TX, Mar. 2015

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