Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

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Customer TESTIMONIALS:

"Extremely satisfied with this company. Excellent price. Quality of merchandise was good although not "excellent", but for the price, I'll take it! And we didn't have to wait forever to get them! Quick & inexpensive and really pretty! (They were stair tread carpets, beautiful & plush, they just were not all exactly the same size; 1/4"-3/8" difference. We opted to align them in size order so it's not that noticeable.) I would DEFINITELY use Natural Area Rugs again!"

C. Baker Jacksonville, FL, Jul. 2015

"I received the rug quickly and it was well packaged. Its' really soft with lots of texture. I like the fact that real wool is incorporated in it. The color is maybe a little more subtle than on the photo."

B. Watson Pittsboro, NC, Jul. 2015

"I've bought four rugs from Natural Area Rugs over the year. The free shipping and choice are always nice."

T. Storm Dallas, TX, Jul. 2015

"My rug was delivered very quickly and the packaging was superior. Absolutely no problems. Beautiful rug!"

M. Thorpe North Lawrence, OH, Jul. 2015

"This product has made a huge difference for my dog! Great quality and durable."

S. DeVries Almont, CO, Jul. 2015

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