Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:

Customer Service



Request Link Exchange:

Affiliate Program:

30 Day Returns

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. However, if something isn't right, we want to make it right. If for any reason you are not completely satisfied with your purchase, please return it. When returning items...

  • We'll give you a full refund on any item that you are not 100% satisfied with.
  • If an incorrect or damaged item was shipped to you, we will gladly issue a full refund (excludes expedited shipping) or replacement.
  • It is the customer's responsibility to arrange the shipping of our product back to our warehouse. You may send the item to our Los Angeles warehouse & manufacturing facility:

    Natural Area Rugs
    3737 S. Santa Fe Ave.,
    Vernon, CA 90058
  • You can take up to 30 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until you are sure of your complete satisfaction with your product.
  • Returned items must be unused and in the original packaging. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. Do not fold or use tape on the surface or backing of the rug.
  • Please write the Return Authorization (RA) # with black marker on the package.
  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

For exchanges we ask that you contact our Customer Service department for assistance.


Your contact information




Mobile Site

"I had never purchased from Natural Area Rugs before, and took a chance because of the other great reviews. I have to say the reviews were right on mark --- this is a great company with great products and service. Best prices around (and I checked a lot of websites), fast delivery (I ordered my Lancaster seagrass rug on Monday and it was delivered on Saturday, and I live in NC), quality of the rug is excellent (I have other seagrass rugs in my home), and customer service was very prompt in answering a couple of questions before I made my order. This company even focuses on the little details like rolling the rug the right way for delivery --- so when you unroll it you don't have one side flipping up."

M. Brown Southport, NC, Jul. 2014

"My experience with Natural Area Rugs has far exceeded my expectations. The website is very easy to navigate. The rugs arrive packed in several layers of protective covering. The rugs are well priced and look wonderful on my floors."

C. Tompkins Houston, TX, Jul. 2014

"We purchased a standard and a custom rug from Natural Area Rugs. They arrived within a day of each other only about 10 days after the order was place. The rugs are very well made and very nice in person. Would not hesitate to order from this company again!"

S. LaFratta Falls Church, VA, Jul. 2014

"I would recommend Natural Area Rugs to anyone and certainly buy from them the next time I am in the market for a rug. Excellent on every level!"

K. Dormois New Ulm, TX, Jul. 2014

"I love that I could order a custom rug at a reasonable price. My rug arrived quickly and was a perfect fit since I could make it exactly the size I wanted it to be. The quality of the rug was great and it has a wonderful backing on it to prevent it from slipping around on the floor. I will be back, Natural Area Rugs!"

H. Tate-Kemp Roswell, GA, Jul. 2014

Read More Testimonials...