Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

15 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

  • Call Customer Service at 1-800-661-7847 to request a Return Merchandise Authorization (RMA)
  • Print the pre-paid FedEx shipping label and securely attach to original packaging
  • Drop off package with any FedEx driver or at any FedEx Office location

At Natural Area Rugs we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase please return the item, free of charge. We’ll pay for the return shipping and give you a full refund.

If an incorrect or damaged item was shipped to you, we will gladly replace or issue a full refund. You can take up to 15 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until satisfaction is guaranteed. For exchanges we ask that you contact our Customer Service department for assistance. 

Returned items must be unused and in the original packaging. If you threw away the packaging please contact Customer Service and we’ll gladly send you more. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. DO NOT fold or use tape on the surface or backing of the rug. Refund excludes any expedited shipping costs.

 

* Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

 

 

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Customer TESTIMONIALS:

"My rug was delivered very quickly and the packaging was superior. Absolutely no problems. Beautiful rug!"

M. Thorpe North Lawrence, OH, Jul. 2015

"This product has made a huge difference for my dog! Great quality and durable."

S. DeVries Almont, CO, Jul. 2015

"This was my first purchase with Natural Area Rugs and I couldn't be happier. The website was very well organized and had great photos of the products. Ordering was quick and easy. They acknowledged and shipped the order promptly. My rug was delivered in only 3 days and was packaged well. Product was exactly as described. Great value and service."

D. Blake Manhattan, KS, Jul. 2015

"The rug I ordered was exactly what I expected. Delivery was quick, rug was packaged well and ordering was simple."

L. Roberts Chapel Hill, NC, Jul. 2015

"Excellent quality & price! Definitely would recommend this company's products to a friend."

M. Kramer Mount Vernon, WA, Jul. 2015

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