Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"I chose Natural Area Rugs because I required a customized size, and this company offered the best options, selections, and quality for a reasonable price."

R. Kennedy Walnut, CA, Apr. 2015

"Love the quality and the service. I will definitely order again from Natural Area Rugs."

L. Sottile Wading River, NY, Apr. 2015

"The transaction was exceptional all around."

J. Peace Montgomery Village, MD, Apr. 2015

"I purchased a 9x12 Indus Jute & Wool rug.It has been in my room for about 3 weeks and I absolutely love it. It is the perfect neutral rug...off white and golden diamond pattern. It is a stretchy rug but with a rug pad it's perfect. I have two big dogs and haven't noticed any pulls from their nails. It's super easy to vacuum which I have to do often. As for the feel underfoot, it's firm but comfortable barefoot. As for customer service, I couldn't be happier. I emailed questions and Natural Area Rugs responded quickly and they were so friendly. I would definitely recommend you...as a matter of fact I already have! Thank you so much!"

T. Hodges Annapolis, MD, Mar. 2015

"Best prices I've seen anywhere, outstanding selection. The Dresden Jute Rug I ordered is just as pictured and very easy on the feet. Will be ordering another larger one for my bedroom."

M. Hegmann Houston, TX, Mar. 2015

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