Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
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Customer TESTIMONIALS:

"Beautiful area rug at a phenomenal price. Very please with the service, product descriptions and everything met my expectation. Thanks Natural Area Rugs!"

C. Stewart Carlsbad, CA, Sep. 2014

"Ordered the Fiore Platinum 20" x 36" anti-fatigue mats for my kitchen. Easy-order web site. Best prices/discounts I could find on the internet. Excellent customer service in response to my separate, post-ordering e-mail. Quick delivery. After several months, I noticed a small tear in the fabric covering on one of the mats. The tear attracts dirt along its 2 (1") edges but, after several months of daily use, the fabric hasn't lifted up nor has the tear increased in size. An excellent product and a godsend with my tile floors. Will use naturalarearugs.com for all of my future floor covering needs."

P. Banning Madison, WI, Sep. 2014

"Just had some hardwood floors installed and needed a rug, my very first rug as well. Researched so very long and then came up with this company. I wanted something durable and long lasting and found what I wanted at Natural Area Rugs. Arrived without a hitch and was packaged very well, could not wait to open it when it arrived. Love this rug and it is made very well. Need some other rugs for a few more rooms and will look at this company again."

S. Mathes Harrisburg, NC, Aug. 2014

"I have been a customer of Natural Area Rugs for almost 20 years and have always been extremely satisfied with their customer service, their product, and their efficiency."

B. Leiter Long Beach, CA, Aug. 2014

"What a wonderful find. Our rug fits perfectly, arrived within the week and is well made and smells delicious. It lays flat and feels great under our feet. Highly recommend Natural Area Rugs."

R. Eder Woods Hole, MA, Aug. 2014

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