Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"The selections of rugs and accessories is good, the response from the service desk is quick and help, and the shipping is quick and has several options depending on what your are buying."

D. Johnson Yuma, AZ, Aug. 2015

"I now have 8 Natural area rugs, and I love them. If I had a bigger place, I'd buy more."

R. Morrill Addison, IL, Aug. 2015

"Excellent product as advertised, fast shipping, great customer service."

K. Coons San Diego, CA, Aug. 2015

"Nice product that could not be found in any stores. Reasonable prices. Fast delivery. Very Satisfied."

A. Silman Winston Salem, NC, Aug. 2015

"This is the third time I have ordered from Natural Area Rugs. That says it all. I have referred twice to people who have been looking for this type of rug."

S. Schwarting Summerfield, FL, Aug. 2015

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