Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
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Customer TESTIMONIALS:

"It was very easy to order from Natural Area Rugs. I was able to get samples, which would be nice if they give the sample cost back on a purchase, but not a big deal. The product looks great and works as described. Great quality and fairly priced."

T. Laff Chicago, IL, Nov. 2014

"We received the stair treads from Natural Area Rugs and they are gorgeous work. Thank you for the highest quality and prompt delivery. They look like they might last forever... which is a bit of a pity as we would so enjoy going through the entire process again and again. Top Notch!"

E. Forrest Marietta, GA, Nov. 2014

"I have purchased many rugs from Natural Area Rugs and have always been extremely satisfied with the service and merchandise. This last rug I purchased was the only rug that came with deep creases in it from being folded for a long time I assume. I have had it laying on my dinning room floor for about a month, but the creases are still there. I do hope they will go away in time. Other than that I love their rugs."

D. Nelson Naples, FL, Nov. 2014

"Great company! Great products! Customer service handled my delivery issue quickly and efficiently."

J. Mattoon Head Island, SC, Oct. 2014

"I purchased the Galaxy Jute rug in the 8X10 size. I already had a thin rug pad on hand, so I used it, but I think you could probably get away without one. The rug was on sale, the shipping was free, PLUS I got a discount for being a first-time customer. It doesn't get any better than that, folks. To top it off, I LOVE the rug and the way it looks against my old oak floors. It lied flat immediately, has no funny smell (as some rugs do) is a perfect neutral shade and is quite heavy. I will look to Natural Area Rugs the next time I'm in the market for a floor covering. The shipping was quick, and the packaging very carefully done. Thank you for an easy and wonderful shopping experience."

U. Mallory Knoxville, TN, Oct. 2014

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