Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"I have ordered several rug pads and one natural fiber rug through Natural Area Rugs and every time I have been very pleased with the quality of products and service. Highly recommend!"

A. Sollberger Washington, DC, Feb. 2015

"I was pleasantly surprised by the efficient and helpful customer service, and the ease of the purchase and delivery. I highly recommend this company and their product line."

J.Wall Bisbee, AZ, Feb. 2015

"Bought my rug on sale. Great deal. Nice product. Showed up on time with free shipping. Very happy with my purchase."

R.Banks Healdsburg, CA, Feb. 2015

"Great quality, excellent service and so much to chose from. Just a wonderful experience dealing with ordering/delivery and would recommend to anyone.We've switched from carpet to hard wood so we will be looking for more rugs soon.The stair treads get so many cool comments--we dig it."

T. chappell Pflugerville, TX, Feb. 2015

"So far, so good with the sisal rugs. I purchased three; one round and two runners. I do note some slight fraying on the runners, which are in high traffic areas. I am not sure if those have recently occurred or if they were there from the start; it may be a natural occurrence of sisal. I am careful when vacuuming so as not to overdo it. They look great and I am very pleased overall. The latex backing keeps them in place on my hardwood floors. Time will tell as to whether they wear well."

K. Davey Jackson, MI, Feb. 2015

Read More Testimonials...

Yahoo Shopping BizRate Overall Rating Google Reviews Houzz Interior Design Ideas