Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"We are very pleased with the price and value of our purchase."

K. Parinisi Endicott, NY, Jan. 2015

"I purchased the Dresden rug for my master bedroom and I absolutely love it! I wanted something beautiful yet durable because of our pets and this is it! Will definitely be purchasing more rugs in the future!"

S. Bendle San Antonio, TX, Jan. 2015

"This was our second purchase from Natural Area Rugs. We just lost an 8x10 wool rug in a recent flood and decided a jute rug would be a nice natural replacement in style and price. It was a good choice for us."

A. Streetman Monterey, CA, Jan. 2015

"I've had experience with Natural Area Rugs through their own website and Amazon. Both were beyond excellent --- specially customer service. I had purchases, exchanges, returns, etc. and it all ran smoothly due to their fair customer policy and service. The quality of their products is excellent and the prices are wonderful. Will definitely buy from them again and recommend them to others!"

M. DeVaughn Hayesville, NC, Jan. 2015

"Very happy with my purchase - have bought two rugs within weeks of each other - both were packed extremely well and were a great value. Will use this company again."

R. Wessels Bel Air, MD, Jan. 2015

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