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Natural Area Rugs is a symbol of quality for 50 years

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Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.



"Beautiful rug! Have had it for over a month now and has hidden dirt and held up wonderfully, especially since I have 2 crazy dogs. Looks exactly as the picture does. Very easy to order, pay and receive."

L. England Falls Church, VA, Nov. 2015

"I did not encounter no problems. Service was fast and product was excellent!"

J. Viveiros Fort Lauderdale, FL, Nov. 2015

"I ordered 2 custom size sisal rugs and they are beautiful! I'd definitely order again from this company."

K. Lundgren St Helena Island, SC, Oct. 2015

"Very happy with my new sisal rug, and about to order another one."

S. McWilliams Covington, GA, Oct. 2015

"I couldn't have been happier with the whole experience of buying this rug from Natural Area Rugs. It was the perfect color/size and true to the internet picture and even better in person. It was so reasonably priced that I was a little skeptical of the quality, but when it arrived I was pleasantly surprised how nice it was! Highly recommended. Timely and easy shipment right to the door."

D. Stegner Ft Walton Beach, FL, Oct. 2015

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