Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
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Customer TESTIMONIALS:

"Not the first time I have ordered large seagrass rugs from Natural Area Rugs and probably won't be the last. If these lovely natural rugs fit your lifestyle these are the way to go... and they fit every type of furniture design."

L. Makowsky Orlando, FL, Aug. 2014

"I am really pleased with my new sisal stair treads. They are beautiful, sturdy, and were a good price. I won't hesitate to shop at Natural Area Rugs again."

S. Winter Puyallup, WA, Aug. 2014

"The rug I ordered looked very much like it did on the website. It is a great color and as stated, soft on the feet (for a jute rug). The rug arrived a few days after the order was placed. It was very carefully wrapped and they suggested the rug be carefully unwrapped in case you planned on returning the purchase. All in all, this was one of the better web sights as far as presentation and customer service. Thank you Natural Area Rugs!"

M. Freed Minneapolis, MN, Aug. 2014

"We are enjoying the stair treads from Natural Area Rugs. Not only are they nice looking, they are of good quality. We were expecting to have to use the tape, but were pleasantly surprised that the treads stay in place (for the most part - when there is heavy traffic, they need some adjustment) without having to make them permanent. This will make cleaning the hardwoods much easier, as well as protect them from our dogs who scuff up the floorboards. We also purchased matching landing mats."

H. Hendrick Rochester, NY, Aug. 2014

"This is the second rug I purchase from Natural Area Rugs. Ordering was easy and the rug was timely delivered. Love the way it looks. Would order again and recommend."

M. Blanchard Many, LA, Aug. 2014

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