Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"I was able to find several options for the type of rug I was looking for from Natural Area Rugs that I had a hard time finding elsewhere. Not only did they have what I needed but it was the least expensive, easiest to order, with free shipping and I received it the next day. I am very happy with my order and really appreciate this company. Now if they only sold other home goods, I'd only shop with them."

P. Oveyssi Marin Del Rey, CA, May. 2015

"I purchased a custom pad for a non-standard size runner rug and it fits under the rug perfectly No edges showing and no ridges. I contacted customer service with a question and got an immediate email response. This was a good online shopping experience."

M. Anderson Boulder, CO, May. 2015

"Stair treads arrive when anticipated and look beautiful. Easy transaction and they kept me informed every step of the way."

J. McGill Benton, LA, May. 2015

"Well played out website ...nice products. glad i found it!!"

R. Townsend Katonah, NY, May. 2015

"I have ordered rugs from Natural Area Rugs at least 10 times. The rugs are great quality, very well packed, and arrive quickly. I love the selection, and they have great sales."

W. Green Sun City West, AZ, May. 2015

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