Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"Extremely satisfied with this company. Excellent price. Quality of merchandise was good although not "excellent", but for the price, I'll take it! And we didn't have to wait forever to get them! Quick & inexpensive and really pretty! (They were stair tread carpets, beautiful & plush, they just were not all exactly the same size; 1/4"-3/8" difference. We opted to align them in size order so it's not that noticeable.) I would DEFINITELY use Natural Area Rugs again!"

C. Baker Jacksonville, FL, Jul. 2015

"I received the rug quickly and it was well packaged. Its' really soft with lots of texture. I like the fact that real wool is incorporated in it. The color is maybe a little more subtle than on the photo."

B. Watson Pittsboro, NC, Jul. 2015

"I've bought four rugs from Natural Area Rugs over the year. The free shipping and choice are always nice."

T. Storm Dallas, TX, Jul. 2015

"My rug was delivered very quickly and the packaging was superior. Absolutely no problems. Beautiful rug!"

M. Thorpe North Lawrence, OH, Jul. 2015

"This product has made a huge difference for my dog! Great quality and durable."

S. DeVries Almont, CO, Jul. 2015

Read More Testimonials...

Yahoo Shopping BizRate Overall Rating Google Reviews Houzz Interior Design Ideas