Home Top

Contact Information

General Information:



Request Link Exchange:

Affiliate Program:

30 Day Hassle Free Returns Policy

Natural Area Rugs is a symbol of quality for 50 years

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right.
*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058


Return Merchandise Authorization Request






"Found Natural Area Rug's site accidentally, so glad I did. I ordered 3 rugs and my client was thrilled. They arrived promptly as promised and were exactly as described. I am in the interior design field and have spread the word about NAR. Will be ordering another one in the next few days. Great company, Great service."

C. Shaw Pinehurst, NC, Oct. 2015

"Natural area Rugs is the place! Great website, product choices and prices! I'll be a return customer for sure."

A. Gordon Staten Island, NY, Sep. 2015

"Fabulous quality. Gorgeous product!"

J. Gonzalez Flat Rock, NC, Sep. 2015

"Excellent rugs, bought on Amazon, liked it so much ordered second rug directly from Natural Area Rugs and used the discount coupon they had sent me. May buy more later."

John. Muise Canton, MA, Sep. 2015

"Gorgeous quality and beautiful design. Going to order more very soon."

J. Gonzalez Flat Rock, NC, Sep. 2015

Read More Testimonials...