Natural Area Rugs is a symbol of quality for 50 years

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Return Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. However, if something isn't right, we want to make it right. If for any reason you are not completely satisfied with your purchase, please return it. When returning items…

  • We’ll give you a full refund on any item that you are not 100% satisfied with.
  • If an incorrect or damaged item was shipped to you, we will gladly issue a full refund (excludes expedited shipping) or replacement.
  • It is the customer's responsibility to arrange the shipping of our product back to our warehouse. You may send the item to our Los Angeles warehouse & manufacturing facility:

    Natural Area Rugs
    3737 S. Santa Fe Ave.,
    Vernon, CA 90058
  • You can take up to 30 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until you are sure of your complete satisfaction with your product.
  • Sale items may be returned within 30 days from the receipt of the item and we will issue a store credit.
  • Returned items must be unused and in the original packaging. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. Do not fold or use tape on the surface or backing of the rug.
  • Please write the Return Authorization (RA) # with black marker on the package.
  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

For exchanges we ask that you contact our Customer Service department.


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"Not the first time I have ordered large seagrass rugs from Natural Area Rugs and probably won't be the last. If these lovely natural rugs fit your lifestyle these are the way to go... and they fit every type of furniture design."

L. Makowsky Orlando, FL, Aug. 2014

"I am really pleased with my new sisal stair treads. They are beautiful, sturdy, and were a good price. I won't hesitate to shop at Natural Area Rugs again."

S. Winter Puyallup, WA, Aug. 2014

"The rug I ordered looked very much like it did on the website. It is a great color and as stated, soft on the feet (for a jute rug). The rug arrived a few days after the order was placed. It was very carefully wrapped and they suggested the rug be carefully unwrapped in case you planned on returning the purchase. All in all, this was one of the better web sights as far as presentation and customer service. Thank you Natural Area Rugs!"

M. Freed Minneapolis, MN, Aug. 2014

"We are enjoying the stair treads from Natural Area Rugs. Not only are they nice looking, they are of good quality. We were expecting to have to use the tape, but were pleasantly surprised that the treads stay in place (for the most part - when there is heavy traffic, they need some adjustment) without having to make them permanent. This will make cleaning the hardwoods much easier, as well as protect them from our dogs who scuff up the floorboards. We also purchased matching landing mats."

H. Hendrick Rochester, NY, Aug. 2014

"This is the second rug I purchase from Natural Area Rugs. Ordering was easy and the rug was timely delivered. Love the way it looks. Would order again and recommend."

M. Blanchard Many, LA, Aug. 2014

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