Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • The returned item must be in new condition, if it is damaged or soiled it will be refused.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • Custom orders, including sisal remnants and closeouts, are not returnable under any circumstances.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"I chose Natural Area Rugs because I required a customized size, and this company offered the best options, selections, and quality for a reasonable price."

R. Kennedy Walnut, CA, Apr. 2015

"Love the quality and the service. I will definitely order again from Natural Area Rugs."

L. Sottile Wading River, NY, Apr. 2015

"The transaction was exceptional all around."

J. Peace Montgomery Village, MD, Apr. 2015

"I purchased a 9x12 Indus Jute & Wool rug.It has been in my room for about 3 weeks and I absolutely love it. It is the perfect neutral rug...off white and golden diamond pattern. It is a stretchy rug but with a rug pad it's perfect. I have two big dogs and haven't noticed any pulls from their nails. It's super easy to vacuum which I have to do often. As for the feel underfoot, it's firm but comfortable barefoot. As for customer service, I couldn't be happier. I emailed questions and Natural Area Rugs responded quickly and they were so friendly. I would definitely recommend you...as a matter of fact I already have! Thank you so much!"

T. Hodges Annapolis, MD, Mar. 2015

"Best prices I've seen anywhere, outstanding selection. The Dresden Jute Rug I ordered is just as pictured and very easy on the feet. Will be ordering another larger one for my bedroom."

M. Hegmann Houston, TX, Mar. 2015

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