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30 Day Free Returns Policy
Our Rugs Guarantee the Highest Standard
We want you to love your Natural Area Rugs order. If for any reason you are not completely satisfied with your purchase, we’ll pay for the return shipping and give you a full refund. Please note that any merchandise returned without an RMA number will not be accepted.
You can take up to 30 days from the receipt of the item to return the merchandise.
Returned items must be unused and in the original packaging.
Used items are NOT returnable, exchangeable, or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. There are no refunds for items that are considered used. DO NOT fold or use tape on the surface or backing of the rug, folded or taped rugs are not returnable.
Custom orders are not returnable under any circumstances, they include the following:
broadloom/wall-to-wall, custom rug pads, custom borders, custom stair treads, and sisal remnants.
Refunds excludes any expedited shipping costs.
- Fill out the RMA request below to receive a pre-paid FedEx shipping label.
- Print the label, securely attach it to the original packaging, and drop it off at any FedEx store or drop box.
- Use the FedEx locator to find the nearest FedEx store or drop box to you.
- Please allow 2-3 business days for your RMA to process.