Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"We love the rug. It was for our kitchen which is in the shape of a U so couldn't find anything until we stumbled upon the Natural Area Rugs site. The shape is perfect. I was concerned about the feel of the rug on bare feet but no problems at all. I did have one small thing that I contacted customer service about and heard back from them the same day and the issue was resolved immediately. I definitely would purchase from them again!"

D. DeCurtis Trappe, PA, Jun. 2015

"I was able to find several options for the type of rug I was looking for from Natural Area Rugs that I had a hard time finding elsewhere. Not only did they have what I needed but it was the least expensive, easiest to order, with free shipping and I received it the next day. I am very happy with my order and really appreciate this company. Now if they only sold other home goods, I'd only shop with them."

P. Oveyssi Marin Del Rey, CA, May. 2015

"I purchased a custom pad for a non-standard size runner rug and it fits under the rug perfectly No edges showing and no ridges. I contacted customer service with a question and got an immediate email response. This was a good online shopping experience."

M. Anderson Boulder, CO, May. 2015

"Stair treads arrive when anticipated and look beautiful. Easy transaction and they kept me informed every step of the way."

J. McGill Benton, LA, May. 2015

"Well played out website ...nice products. glad i found it!!"

R. Townsend Katonah, NY, May. 2015

Read More Testimonials...