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30 Day Hassle Free Returns Policy
We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. You are responsible for payment of the return shipping charges.
Notes on Returns:
- Do not fold, tape, or nail any surface of the item or rug that is to be returned.
- The returned item must be in new condition, if it is damaged or soiled it will be refused.
- No returns will be accepted without a RMA number, please fill out the form below to receive your RMA number.
- We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
- Custom orders, including sisal remnants and closeouts, are not returnable under any circumstances.
- Refunds excludes any expedited shipping costs.
- No returns will be accepted after the 30-day return window.
- Fill out the return request below to receive a RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
- Once you receive the RMA number print the label and securely attach it to the original packaging, or equivalent.
- Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058