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30 Day Hassle Free Returns Policy

Natural Area Rugs is a symbol of quality for 50 years

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right.
*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"Thank you for applying $25 off $100 order. Received the rug and love it. This is about my fourth order from your company and I have referred your web site many times. Excellent service and great merchandise. I'll be back."

S. Schwarting Summerfield, FL, Jan. 2016

"Had a great experience with Natural Area Rugs. Easy ordering, fast delivery and excellent quality. Will definitely use them again!"

I. Sugarman Charlestown, MA, Jan. 2016

"Love the rug! Arrived as expected. Looks great at a spectacular price!!"

A. Burnett Henrico, VA, Dec. 2015

"Have always been extremely satisfied With this company's products and service!"

T. Birdsall Riviera Beach, FL, Dec. 2015

"Beautiful rug. Arrived a day earlier than expected. Thank you!"

B. Hostetler Commiskey, IN, Dec. 2015

Read More Testimonials...

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