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30 Day Hassle Free Returns Policy

Natural Area Rugs is a symbol of quality for 50 years

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. If you get it wrong, we make it right.
*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058


Return Merchandise Authorization Request






"Beautiful rug! Have had it for over a month now and has hidden dirt and held up wonderfully, especially since I have 2 crazy dogs. Looks exactly as the picture does. Very easy to order, pay and receive."

L. England Falls Church, VA, Nov. 2015

"I did not encounter no problems. Service was fast and product was excellent!"

J. Viveiros Fort Lauderdale, FL, Nov. 2015

"I ordered 2 custom size sisal rugs and they are beautiful! I'd definitely order again from this company."

K. Lundgren St Helena Island, SC, Oct. 2015

"Very happy with my new sisal rug, and about to order another one."

S. McWilliams Covington, GA, Oct. 2015

"I couldn't have been happier with the whole experience of buying this rug from Natural Area Rugs. It was the perfect color/size and true to the internet picture and even better in person. It was so reasonably priced that I was a little skeptical of the quality, but when it arrived I was pleasantly surprised how nice it was! Highly recommended. Timely and easy shipment right to the door."

D. Stegner Ft Walton Beach, FL, Oct. 2015

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