Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • The returned item must be in new condition, if it is damaged or soiled it will be refused.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • Custom orders, including sisal remnants and closeouts, are not returnable under any circumstances.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"I was able to find several options for the type of rug I was looking for from Natural Area Rugs that I had a hard time finding elsewhere. Not only did they have what I needed but it was the least expensive, easiest to order, with free shipping and I received it the next day. I am very happy with my order and really appreciate this company. Now if they only sold other home goods, I'd only shop with them."

P. Oveyssi Marin Del Rey, CA, May. 2015

"I purchased a custom pad for a non-standard size runner rug and it fits under the rug perfectly No edges showing and no ridges. I contacted customer service with a question and got an immediate email response. This was a good online shopping experience."

M. Anderson Boulder, CO, May. 2015

"Stair treads arrive when anticipated and look beautiful. Easy transaction and they kept me informed every step of the way."

J. McGill Benton, LA, May. 2015

"Well played out website ...nice products. glad i found it!!"

R. Townsend Katonah, NY, May. 2015

"I have ordered rugs from Natural Area Rugs at least 10 times. The rugs are great quality, very well packed, and arrive quickly. I love the selection, and they have great sales."

W. Green Sun City West, AZ, May. 2015

Read More Testimonials...