Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"My rug was delivered very quickly and the packaging was superior. Absolutely no problems. Beautiful rug!"

M. Thorpe North Lawrence, OH, Jul. 2015

"This product has made a huge difference for my dog! Great quality and durable."

S. DeVries Almont, CO, Jul. 2015

"This was my first purchase with Natural Area Rugs and I couldn't be happier. The website was very well organized and had great photos of the products. Ordering was quick and easy. They acknowledged and shipped the order promptly. My rug was delivered in only 3 days and was packaged well. Product was exactly as described. Great value and service."

D. Blake Manhattan, KS, Jul. 2015

"The rug I ordered was exactly what I expected. Delivery was quick, rug was packaged well and ordering was simple."

L. Roberts Chapel Hill, NC, Jul. 2015

"Excellent quality & price! Definitely would recommend this company's products to a friend."

M. Kramer Mount Vernon, WA, Jul. 2015

Read More Testimonials...