Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • We cannot accept returns on custom rugs, custom stair treads, wall to wall, sisal remnants, closeouts, or any damaged items.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"I haven't had to contact customer service but everything else is so good I'll give them a 5!"

A. McCunney Media, PA, Aug. 2015

"The selections of rugs and accessories is good, the response from the service desk is quick and help, and the shipping is quick and has several options depending on what your are buying."

D. Johnson Yuma, AZ, Aug. 2015

"I now have 8 Natural area rugs, and I love them. If I had a bigger place, I'd buy more."

R. Morrill Addison, IL, Aug. 2015

"Excellent product as advertised, fast shipping, great customer service."

K. Coons San Diego, CA, Aug. 2015

"Nice product that could not be found in any stores. Reasonable prices. Fast delivery. Very Satisfied."

A. Silman Winston Salem, NC, Aug. 2015

Read More Testimonials...