Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Customer Service
customerservice@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

Return Policy

Our Rugs Guarantee the Highest Standard of Elegance

At Natural Area Rugs we want you to love what you ordered. However, if something isn't right, we want to make it right. If for any reason you are not completely satisfied with your purchase, please return it. When returning items…

  • We’ll give you a full refund on any item that you are not 100% satisfied with.
  • If an incorrect or damaged item was shipped to you, we will gladly issue a full refund (excludes expedited shipping) or replacement.
  • It is the customer's responsibility to arrange the shipping of our product back to our warehouse. You may send the item to our Los Angeles warehouse & manufacturing facility:

    Natural Area Rugs
    3737 S. Santa Fe Ave.,
    Vernon, CA 90058
  • You can take up to 30 days from the receipt of the item to return the merchandise. We recommend that you do not throw out packaging and/or order number information until you are sure of your complete satisfaction with your product.
  • Sale items may be returned within 30 days from the receipt of the item and we will issue a store credit.
  • Returned items must be unused and in the original packaging. Without exception, used items are NOT returnable, exchangeable or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. NO REFUND OR EXCHANGE FOR USED ITEM. Do not fold or use tape on the surface or backing of the rug.
  • Please write the Return Authorization (RA) # with black marker on the package.
  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances.

For exchanges we ask that you contact our Customer Service department.

 

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Customer TESTIMONIALS:

"Just had some hardwood floors installed and needed a rug, my very first rug as well. Researched so very long and then came up with this company. I wanted something durable and long lasting and found what I wanted at Natural Area Rugs. Arrived without a hitch and was packaged very well, could not wait to open it when it arrived. Love this rug and it is made very well. Need some other rugs for a few more rooms and will look at this company again."

S. Mathes Harrisburg, NC, Aug. 2014

"I have been a customer of Natural Area Rugs for almost 20 years and have always been extremely satisfied with their customer service, their product, and their efficiency."

B. Leiter Long Beach, CA, Aug. 2014

"What a wonderful find. Our rug fits perfectly, arrived within the week and is well made and smells delicious. It lays flat and feels great under our feet. Highly recommend Natural Area Rugs."

R. Eder Woods Hole, MA, Aug. 2014

"Not the first time I have ordered large seagrass rugs from Natural Area Rugs and probably won't be the last. If these lovely natural rugs fit your lifestyle these are the way to go... and they fit every type of furniture design."

L. Makowsky Orlando, FL, Aug. 2014

"I am really pleased with my new sisal stair treads. They are beautiful, sturdy, and were a good price. I won't hesitate to shop at Natural Area Rugs again."

S. Winter Puyallup, WA, Aug. 2014

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