Natural Area Rugs is a symbol of quality for 50 years

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30 Day Free Returns Policy

Our Rugs Guarantee the Highest Standard

We want you to love your Natural Area Rugs order. If for any reason you are not completely satisfied with your purchase, we’ll pay for the return shipping and give you a full refund. Please note that any merchandise returned without an RMA number will not be accepted.

You can take up to 30 days from the receipt of the item to return the merchandise.


Returned items must be unused and in the original packaging.

Used items are NOT returnable, exchangeable, or refundable. Any item(s) that comes back to us in a condition that cannot be resold as new is considered USED. There are no refunds for items that are considered used. DO NOT fold or use tape on the surface or backing of the rug, folded or taped rugs are not returnable.

Custom orders are not returnable under any circumstances, they include the following:
broadloom/wall-to-wall, custom rug pads, custom borders, custom stair treads, and sisal remnants.

Refunds excludes any expedited shipping costs.

RMA Procedure:

  • Fill out the RMA request below to receive a pre-paid FedEx shipping label.
  • Print the label, securely attach it to the original packaging, and drop it off at any FedEx store or drop box.
  • Use the FedEx locator to find the nearest FedEx store or drop box to you.
  • Please allow 2-3 business days for your RMA to process.


Return Merchandise Authorization Request





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"Great company! Great products! Customer service handled my delivery issue quickly and efficiently."

J. Mattoon Head Island, SC, Oct. 2014

"I purchased the Galaxy Jute rug in the 8X10 size. I already had a thin rug pad on hand, so I used it, but I think you could probably get away without one. The rug was on sale, the shipping was free, PLUS I got a discount for being a first-time customer. It doesn't get any better than that, folks. To top it off, I LOVE the rug and the way it looks against my old oak floors. It lied flat immediately, has no funny smell (as some rugs do) is a perfect neutral shade and is quite heavy. I will look to Natural Area Rugs the next time I'm in the market for a floor covering. The shipping was quick, and the packaging very carefully done. Thank you for an easy and wonderful shopping experience."

U. Mallory Knoxville, TN, Oct. 2014

"I'm very pleased with the quality, price and customer service, that I received with my order from Natural Area Rugs."

G. Okumura Torrance, CA, Oct. 2014

"Outstanding transaction. Anti-fatigue mat is very attractive and hard to find in the light color. Quick shipping, awesome price and quality of the mat was better than expected. Wouldn't hesitate to purchase the mat again and would definitely use Natural Area Rugs."

J Davis Everett, WA, Oct. 2014

"Products are even better than advertised. Love their Jute rugs, looks beautiful, feels great underfoot. The delivery was prompt. I will definitely purchase from Natural Area Rugs again."

R. Motes Hartford, CT, Oct. 2014

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