Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked.

*You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • The returned item must be in new condition, if it is damaged or soiled it will be refused.
  • No returns will be accepted without an RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • Custom orders, including sisal remnants and closeouts, are not returnable under any circumstances.
  • Refunds exclude any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive an RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"I have ordered several rug pads and one natural fiber rug through Natural Area Rugs and every time I have been very pleased with the quality of products and service. Highly recommend!"

A. Sollberger Washington, DC, Feb. 2015

"I was pleasantly surprised by the efficient and helpful customer service, and the ease of the purchase and delivery. I highly recommend this company and their product line."

J.Wall Bisbee, AZ, Feb. 2015

"Bought my rug on sale. Great deal. Nice product. Showed up on time with free shipping. Very happy with my purchase."

R.Banks Healdsburg, CA, Feb. 2015

"Great quality, excellent service and so much to chose from. Just a wonderful experience dealing with ordering/delivery and would recommend to anyone.We've switched from carpet to hard wood so we will be looking for more rugs soon.The stair treads get so many cool comments--we dig it."

T. chappell Pflugerville, TX, Feb. 2015

"So far, so good with the sisal rugs. I purchased three; one round and two runners. I do note some slight fraying on the runners, which are in high traffic areas. I am not sure if those have recently occurred or if they were there from the start; it may be a natural occurrence of sisal. I am careful when vacuuming so as not to overdo it. They look great and I am very pleased overall. The latex backing keeps them in place on my hardwood floors. Time will tell as to whether they wear well."

K. Davey Jackson, MI, Feb. 2015

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