Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
info@naturalarearugs.com

Sales:
sales@naturalarearugs.com

Website:
webadmin@naturalarearugs.com

Request Link Exchange:
links@naturalarearugs.com

Affiliate Program:
affiliate@naturalarearugs.com

30 Day Hassle Free Returns Policy

We want you to love your Natural Area Rugs order, we offer a 30 day risk and hassle free return policy. If you are unhappy or not completely satisfied with your purchase for any reason, you may return it, no questions asked. You are responsible for payment of the return shipping charges.

Notes on Returns:

  • Do not fold, tape, or nail any surface of the item or rug that is to be returned.
  • The returned item must be in new condition, if it is damaged or soiled it will be refused.
  • No returns will be accepted without a RMA number, please fill out the form below to receive your RMA number.
  • We recommend you ensure your return shipment with the carrier selected for full purchase price to protect against loss or damage in transit.
  • Custom orders, including sisal remnants and closeouts, are not returnable under any circumstances.
  • Refunds excludes any expedited shipping costs.
  • No returns will be accepted after the 30-day return window.

Return Procedure:

  • Fill out the return request below to receive a RMA number (Return merchandise authorization). Please allow 1-2 business days for it to process.
  • Once you receive the RMA number print the label and securely attach it to the original packaging, or equivalent.
  • Use a tractable carrier of your choice (UPS, Fedex, etc.) to ship the item to our warehouse, we recommend using FedEx. Use the FedEx locator to find the nearest FedEx store.

Returns Warehouse
Natural Area Rugs
3737 S. Santa Fe Ave
Los Angeles (Vernon) CA 90058

 

Return Merchandise Authorization Request

 

 
 
 
 
 
 

 
 
 

 

 
Customer TESTIMONIALS:

"We are very pleased with the price and value of our purchase."

K. Parinisi Endicott, NY, Jan. 2015

"I purchased the Dresden rug for my master bedroom and I absolutely love it! I wanted something beautiful yet durable because of our pets and this is it! Will definitely be purchasing more rugs in the future!"

S. Bendle San Antonio, TX, Jan. 2015

"This was our second purchase from Natural Area Rugs. We just lost an 8x10 wool rug in a recent flood and decided a jute rug would be a nice natural replacement in style and price. It was a good choice for us."

A. Streetman Monterey, CA, Jan. 2015

"I've had experience with Natural Area Rugs through their own website and Amazon. Both were beyond excellent --- specially customer service. I had purchases, exchanges, returns, etc. and it all ran smoothly due to their fair customer policy and service. The quality of their products is excellent and the prices are wonderful. Will definitely buy from them again and recommend them to others!"

M. DeVaughn Hayesville, NC, Jan. 2015

"Very happy with my purchase - have bought two rugs within weeks of each other - both were packed extremely well and were a great value. Will use this company again."

R. Wessels Bel Air, MD, Jan. 2015

Read More Testimonials...