FAQs AND MORE

Frequent Q's and A's - Know What's and How's Of Contemporary Area Rugs!





CARE, MAINTENANCE & CLEANING OF YOUR CONTEMPORARY AREA RUGS

Care, Maintenance & Cleaning of your Contemporary Area rugs

General Rug Care

To keep your rug looking vibrant and new you should vacuum regularly. The best way to vacuum thoroughly is to vacuum the rug from several different directions, passing over each area of the rug several times.


Rugs placed in high-traffic areas tend to have heavier soil build-up and need to be thoroughly vacuumed on a regular basis in order to prolong the beauty and life of the rug.


For hand-tufted rugs such as wool and shag, you should go over your carpet regularly using an upright vacuum cleaner that has beater-bar action (but no teeth or combs). For everyday cleaning, simply shake the rug to remove loose dirt and fluff pile.


In the event that liquid spills onto your rug, use a dry, undyed cloth to blot (NOT rub) the liquid. We recommend using Host Dry Carpet Cleaner.


Always refer to care tags attached to your rugs for specific instructions.

Cleaning the Border on Your Rug


In the event that liquid spills onto your rug's border, use a dry, undyed cloth to blot (NOT rub) the liquid. We recommend using Host Dry Carpet Cleaner. If solids are dropped on the carpet border, use a dull edge spatula to remove the spilled material. Dampen cloth with the proper cleaning agent for the type of stain. Wipe the area gently, working from the outer edge to the center of the spot. Turn the cloth frequently so it is always clean. Repeat this process until the spot is removed. Dry the carpet by weighing down a pad of absorbent tissues or cloth to absorb the moisture, then circulate with a fan or hair dryer.


Important: NEVER saturate your rug with water or any type of carpet cleaner. Steam cleaning, wet shampooing or any cleaning method involving excessive moisture should not be used as it can cause the dimensions of your rug to change or cause shrinkage in the border.

  • For spot-cleaning, use a mixture of water with a very small amount of detergent (such as a neutral one used for hand-washed garments) or a household solvent.
  • Use as little cleaner as possible to avoid excessive wetting which may damage the carpet.
  • Removing stains with color in them may require extra effort, and some stains containing dyes such as ink, lipstick, paint or shoe polish may be impossible to remove.
  • For cleaning cotton bindings or borders, you may use EverBlum® Cleaning Fluid by Albatross.
  • If you are unable to remove a stain, consult a professional carpet cleaner.

There are methods of Dry Extraction that can be used to clean stains and spills from your rug. For more information on these methods, visit www.hostcarpetcleaning.com.


Always test the cleaning method you choose to employ on a small, concealed area first to be sure that the color of your rug is not affected.


Natural Area Rugs is happy to offer these recommendations for helping you keep your rug looking it's best, but is not responsible for the cleaning and overall care of your rug. Please keep these helpful pointers in mind as the responsibility for cleaning and maintenance lies with the person who performs that task.

Rotation


Another way to keep your rug looking fresh is to rotate it at least once a year. In higher traffic zones rotate your rug more often for even wear. If your rug has constant exposure to the sun it will fade, occasional rotation will equalize the effects.


If you find that your rug is being exposed to a lot of sunlight, it may be time to look at your window coverings. Blocking out harmful UV rays will help keep your carpet/rugs looking bright and beautiful.

Professional dry extraction methods of cleaning are recommended.


With proper maintenance and care your Natural Floor Coverings will remain beautiful and functional for years. However, be aware that natural fibers may not be the best choice for every condition. Also, the responsibility for cleaning and maintaining lies with those who perform the task. These cleaning and maintenance guidelines provide a practical guideline to keeping the floor covering looking its best. No warranty is expressed or implied.


Unpacking Instructions


Immediately after your rug was produced, it was laid flat, rolled on a core and wrapped in plastic before shipping to preserve its beauty and vibrant quality.

Unrolling Your Rug


When you receive your rug and carefully unroll it, you will notice waves may have formed on the surface. These waves are a result of the stress of rolling and shipping the product. Lay your rug on a completely flat surface and as the rugs settle and relax, those waves will disappear within 24-28 hours.

Training the Corners of Your Rug


When your rug was rolled, it was either rolled face in, or face out, depending on the border. If your rug corners are not laying flat, lay the rug on a completely flat surface and loosely fold the curling edge and allow it to sit that way for 24-48 hours. After that, your rug's corners will be trained and will lay flat.


Your beautiful new rug will be relaxed and laying perfectly on any surface after following the simple steps above.


Important Notice: Do Not pull your rug by the bordered edges. This action may cause damage.


Your rug is a natural fiber rug and is woven from natural materials that tend to have irregularities, because it is common for irregularities to occur in nature. Do not be alarmed if you find different characteristics in the weave or shading of your rug as they are inherent in the manufacturing process. One of the most exciting things about purchasing a natural fiber rug is that there is no one in the world with a rug that is exactly like yours. The characteristics of nature that are present in your rug give it a unique, distinctive personality.

How to Make the Rugs Lay Flat


One of the most important aspects of maintaining the quality and durability of any indoor area rug is routine care and maintenance. One of the first things to begin to wear on any area rug is the corners.


The corners of an area rug can begin to fray or start bending upward, creating a possible hazard for people to trip on. A trick of the trade to maintaining the integrity and quality of your area rug is using Intertape Indoor Carpet Tape. Indoor carpet tape can easily be placed under the four corners of the area rug, ensuring it is attached to the floor and unable to be moved.


Indoor carpet tape is used to hold carpets, area rugs and smaller mats on virtually any surface including tile, hardwood and laminate. The tape is durable, strong and heavy-duty with double sided adhesion. The tape is made for indoor conditions and works best in low-moister environments. The tape won't rot and is engineered for semi-permanent situations.


Another option is to use Performix Super Grip which is an air dry non-skid fabric coating. It creates a synthetic rubber coating which bonds the area rugs to the floor to stop skidding and shifting.


Prevention is one of the most important aspects of care and maintenance for area rugs. Many times people don't pay special attention to their area rugs until something drastic happens. It is taking the small, simple steps such as using indoor carpet tape to prevent larger disasters from transpiring. If you do nothing else to help care for your area rugs, use indoor carpet tape for peace of mind.


In addition to using indoor carpet tape it's important that you vacuum your area rug on a regular basis, clean it professionally at least once a year or every six months and ask people to remove their shoes while in your home. Foot wear is one of leading causes of damage to rugs. Socks and bear feet hardly have a negative impact on your rug, while the rough soles from shoes can do a great deal of damage.


Make care and maintenance for your area rugs of the upmost importance. A little extra effort, time and attention to detail can save you a lot of money and frustration in the future. Take good care of your home area rugs by making a small investment in indoor carpet tape and reap the rewards in the years to come.


How to Remove Sticky Latex from Hardwood Floors

Hardwood floors can be damaged when sticky messes are removed improperly. The steps below will guide you through the process of safely removing sticky latex from hardwood floors.


  • Step 1

    Apply WD-40 to the sticky latex. As you use it work in small sections.


    WD-40 is an excellent tool for removing sticky material from your wood floor because it won't dry on the wood. Even though that is true, work in small sections as this is the safest way to clean your floor.


    Step 2

    After applying the WD-40 allow up to 5 minutes, or even more if the latex is thick. During this time the WD-40 will break down the latex and interrupt the bond between it and the floor, allowing it to be removed.


    Step 3

    As the latex begins to loosen its grip begin wiping it away with a cloth scouring pad. If the scouring pad becomes gummed up with latex, change pads for more effective cleaning.


    Step 4

    Repeat the above steps until all of the latex is removed.


    Step 5

    There may be remaining residue from the WD-40, use a soft cloth to wipe that up. Be sure to wipe up any residual liquid as it will create a dangerous, slippery area.


    Special Note: If you have unfinished wood floors, almost any attempt to clean the floor will cause staining. It is best to use fine grit sandpaper to remove a mess on unfinished wood.


Customer Service
Fax: (323) 582-1117


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COMPANY POLICY

Company Policy

Claims

Our company's objective is to ship all merchandise free of any defects. Should there be any claims, we will do whatever possible to resolve any claim in a timely manner. We stand behind our products and our service and will correct any errors promptly.


Please note that it is the customer's responsibility to take the time to inspect the goods and make sure he/she have received the correct style, color and size; and that the goods have no visual defects. Shipments should be inspected immediately upon arrival for shipping damage. Concealed freight/carrier damage can be detected only by unwrapping the package and thoroughly inspecting the rug itself.


We will correct any of our errors and replace any defective product as long as the problem is brought to our attention within 15 days guarantee and before any cutting or installation has taken place. We will not honor claims that arise due to improper installation and/or maintenance.


Please remember that color of the material purchased may not be an exact match to the color of the sample you have, or the samples shown on this website, due to natural changes occurring during different seasonal growing conditions.

Prices & Taxes


Please note that prices, products and options are subject to change without notice. Products shipped within California are subject to a 9% sales tax. No sales tax is collected for any orders shipped outside of California.


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Customer TESTIMONIALS:

"Beautiful area rug at a phenomenal price. Very please with the service, product descriptions and everything met my expectation. Thanks Natural Area Rugs!"

C. Stewart Carlsbad, CA, Sep. 2014

"Ordered the Fiore Platinum 20" x 36" anti-fatigue mats for my kitchen. Easy-order web site. Best prices/discounts I could find on the internet. Excellent customer service in response to my separate, post-ordering e-mail. Quick delivery. After several months, I noticed a small tear in the fabric covering on one of the mats. The tear attracts dirt along its 2 (1") edges but, after several months of daily use, the fabric hasn't lifted up nor has the tear increased in size. An excellent product and a godsend with my tile floors. Will use naturalarearugs.com for all of my future floor covering needs."

P. Banning Madison, WI, Sep. 2014

"Just had some hardwood floors installed and needed a rug, my very first rug as well. Researched so very long and then came up with this company. I wanted something durable and long lasting and found what I wanted at Natural Area Rugs. Arrived without a hitch and was packaged very well, could not wait to open it when it arrived. Love this rug and it is made very well. Need some other rugs for a few more rooms and will look at this company again."

S. Mathes Harrisburg, NC, Aug. 2014

"I have been a customer of Natural Area Rugs for almost 20 years and have always been extremely satisfied with their customer service, their product, and their efficiency."

B. Leiter Long Beach, CA, Aug. 2014

"What a wonderful find. Our rug fits perfectly, arrived within the week and is well made and smells delicious. It lays flat and feels great under our feet. Highly recommend Natural Area Rugs."

R. Eder Woods Hole, MA, Aug. 2014

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