Shipping & Delivery Policy

NaturalAreaRugs.com provides FREE SHIPPING to the Contiguous 48 States via FedEx© or UPS© ground.

Delivery Time

Most rugs are shipped within 2-5 business days from our Southern California facility via UPS or Fed-Ex. This does not include custom-made rugs, which may take up 5-7 business days for production. In the event of a delay, we will notify you by e-mail.

Please note that items ordered together may not arrive in the same package. Large items will be shipped via freight carriers. You may need help in bringing it inside the house or office. In anticipation of your delivery, we advise you that there should be someone present to receive the rugs and help the driver unload the carpet.

If you require Inside Delivery (bringing the item inside your house) or an unusual delivery method, such as the need to carry products up many flights of stairs, the freight carrier may add surcharges to your order. As we offer Free Shipping, these services are considered by the shipping company as an additional handling charge distinct from the regular freight services.

Once a product has been delivered to the address provided, it becomes the customer's sole responsibility to ensure the item(s) arrive at the final destination. We urge you to thoroughly check the materials/carpets for any visible damage before signing off any paperwork. Damages must be reported to us ASAP or you can do this by simply refusing shipment.

Please note that we cannot ship to Army Post Office (APO), Fleet Post Office (FPO) addresses, P.O. Box Addresses, or to Guam.

If you have any questions regarding shipping or the status of your order, please e-mail us or call (800) 661-7847 or (323) 582-1116. You may also send us a fax at (323) 582-1117.

Rush Deliveries

This service is available, however an additional charge will be added to your final total amount. Please contact our customer service department via e-mail or call (800) 661-7847 or (323) 582-1116. You can also fax us at (323) 582-1117 for further details.

Alaska, Hawaii, Puerto Rico and Virgin Islands

Orders and promotional items such as free rugs, carpets or rug pads shipped to Alaska, Hawaii, Puerto Rico or the Virgin Islands will be subject to shipping charges. For Alaska and Hawaii, shipping charges will be 35% of the total sales amount, for Puerto Rico there will be a 50% charge and for the Virgin Islands a 100% shipping charge will be added.

Canada

All items on our website will ship from the United States. Items shipped to Canada are FREE for orders of $250 or more. Orders below $250 will have a shipping cost of 10%. All prices shown are in U.S. dollars. Please add 5-10 days for delivery. Please note that rush delivery is not available to Canada.

NaturalAreaRugs.com is not responsible for any custom duties, broker fees, or any other international fees charged for shipments outside the United States. Customer is reponsible to pay such fees before shipment.

International Orders

For international orders, contact our customer service via e-mail or call 1-(800)-661-7847 or 1-1-(323)-582-1116 for the shipping costs.

This map illustrates service schedules in business days as of October 2007 for FedEx Ground shipments.

FedEx, Federal Express, transportation services, overnight shipping, international shipping, freight forwarding, cargo, same day shipping services.

Please note:

* For FedEx Ground, a business day does not include Saturdays, Sundays or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

* The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the Get Transit Time application under the Ship tab on fedex.com.