Shipping & Delivery

Shipping & Delivery Policy

NaturalAreaRugs.com provides FAST and FREE SHIPPING on all orders to the Contiguous 48 States via FedEx© or UPS© ground. No minimum purchase amount.

Shipping fees will apply for shipping Freight to remote & rural areas that are difficult to reach.
Additional fees will also apply for shipments to New York Metropolitan area.

Delivery Time

Orders received before 12pm PST (Monday to Friday only) are shipped same day. Rugs shipped from our Southern California facility via UPS or Fed-Ex. This does not include custom-made rugs, which may take up 3-7 business days for production. In the event of a delay, we will notify you by e-mail.

Please note that items ordered together may not arrive in the same package. Large items will be shipped via freight carriers. You may need help in bringing it inside the house or office. In anticipation of your delivery, we advise you that there should be someone present to receive the rugs and help the driver unload the carpet.

If you require Inside Delivery (bringing the item inside your house) or an unusual delivery method, such as the need to carry products up many flights of stairs, the freight carrier may add surcharges to your order. As we offer Free Shipping, these services are considered by the shipping company as an additional handling charge distinct from the regular freight services.

Once a product has been delivered to the address provided, it becomes the customer's sole responsibility to ensure the item(s) arrive at the final destination. We urge you to thoroughly check the materials/carpets for any visible damage before signing off any paperwork. Damages must be reported to us ASAP or you can do this by simply refusing shipment.

Please note that we cannot ship to Army Post Office (APO), Fleet Post Office (FPO) addresses, P.O. Box Addresses, or to Guam.

If you have any questions regarding shipping or the status of your order, please e-mail us. You may also send us a fax at (323) 582-1117.

Rush Deliveries

This service is available, however an additional charge will be added to your final total amount. Please contact our customer service department via e-mail. You can also fax us at (323) 582-1117 for further details.

Alaska, Puerto Rico and Hawaii

Orders and promotional items such as free rugs, carpets or rug pads shipped to Alaska or Hawaii will be subject to additional shipping charges.

US Protectorates/Territories

For US protectorates/territories, contact our customer service via e-mail for the shipping costs. You may also send us a fax at (323) 582-1117.

FedEx Transit
FedEx Transit Legend

This map illustrates service schedules in business days as of October 2007 for FedEx Ground shipments.

FedEx, Federal Express, transportation services, overnight shipping, international shipping, freight forwarding, cargo, same day shipping services.

Please note:

* For FedEx Ground, a business day does not include Saturdays, Sundays or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

* The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the Get Transit Time application under the Ship tab on fedex.com.

International Shipping and Orders

International Shipping

All items on our website are shipped from the United States. Deliveries outside the continental United States may require additional shipping charges. All prices shown are in U.S. dollars. Please add extra 5-10 days for delivery. Rush delivery is not available to Canada.

NaturalAreaRugs.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery.

NaturalAreaRugs.com is not responsible for any custom duties, broker fees, or any other international fees charged for shipments outside the United States. Customer is responsible to pay all custom and other related fees before shipment.

Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or 786-391-4868

 
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Customer TESTIMONIALS:

"I had never purchased from Natural Area Rugs before, and took a chance because of the other great reviews. I have to say the reviews were right on mark --- this is a great company with great products and service. Best prices around (and I checked a lot of websites), fast delivery (I ordered my Lancaster seagrass rug on Monday and it was delivered on Saturday, and I live in NC), quality of the rug is excellent (I have other seagrass rugs in my home), and customer service was very prompt in answering a couple of questions before I made my order. This company even focuses on the little details like rolling the rug the right way for delivery --- so when you unroll it you don't have one side flipping up."

M. Brown Southport, NC, Jul. 2014

"My experience with Natural Area Rugs has far exceeded my expectations. The website is very easy to navigate. The rugs arrive packed in several layers of protective covering. The rugs are well priced and look wonderful on my floors."

C. Tompkins Houston, TX, Jul. 2014

"We purchased a standard and a custom rug from Natural Area Rugs. They arrived within a day of each other only about 10 days after the order was place. The rugs are very well made and very nice in person. Would not hesitate to order from this company again!"

S. LaFratta Falls Church, VA, Jul. 2014

"I would recommend Natural Area Rugs to anyone and certainly buy from them the next time I am in the market for a rug. Excellent on every level!"

K. Dormois New Ulm, TX, Jul. 2014

"I love that I could order a custom rug at a reasonable price. My rug arrived quickly and was a perfect fit since I could make it exactly the size I wanted it to be. The quality of the rug was great and it has a wonderful backing on it to prevent it from slipping around on the floor. I will be back, Natural Area Rugs!"

H. Tate-Kemp Roswell, GA, Jul. 2014

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