Customer Service

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.

 

 
 

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Customer TESTIMONIALS:

"I purchased a 9x12 Indus Jute & Wool rug.It has been in my room for about 3 weeks and I absolutely love it. It is the perfect neutral rug...off white and golden diamond pattern. It is a stretchy rug but with a rug pad it's perfect. I have two big dogs and haven't noticed any pulls from their nails. It's super easy to vacuum which I have to do often. As for the feel underfoot, it's firm but comfortable barefoot. As for customer service, I couldn't be happier. I emailed questions and Natural Area Rugs responded quickly and they were so friendly. I would definitely recommend you...as a matter of fact I already have! Thank you so much!"

T. Hodges Annapolis, MD, Mar. 2015

"Best prices I've seen anywhere, outstanding selection. The Dresden Jute Rug I ordered is just as pictured and very easy on the feet. Will be ordering another larger one for my bedroom."

M. Hegmann Houston, TX, Mar. 2015

"First time buyer from the Natural Area Rugs site.Everything was well depicted and easy to follow. Special ordered two rugs and both were delivered as ordered in a timely manner. Made my wife very happy!"

E. DENHARDT Selbyville, DE, Mar. 2015

"This company is awesome. Highly recommended for quality and customer service. Great selection, fast shipping."

G. Campbell Newtown Square, PA, Mar. 2015

"Great product- good price."

N. Dormans Bryn Mawr, PA, Mar. 2015

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