Customer Service

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.

 

 
 

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Customer TESTIMONIALS:

"Good experience with this merchant. Rug customization options are excellent - many varieties of sisal, nice options for borders and dimensions can be specified to the inch. Shipping was free and product delivered met expectations."

D. Smith Bainbridge Island, WA, Jul. 2014

"I had never purchased from Natural Area Rugs before, and took a chance because of the other great reviews. I have to say the reviews were right on mark --- this is a great company with great products and service. Best prices around (and I checked a lot of websites), fast delivery (I ordered my Lancaster seagrass rug on Monday and it was delivered on Saturday, and I live in NC), quality of the rug is excellent (I have other seagrass rugs in my home), and customer service was very prompt in answering a couple of questions before I made my order. This company even focuses on the little details like rolling the rug the right way for delivery --- so when you unroll it you don't have one side flipping up."

M. Brown Southport, NC, Jul. 2014

"My experience with Natural Area Rugs has far exceeded my expectations. The website is very easy to navigate. The rugs arrive packed in several layers of protective covering. The rugs are well priced and look wonderful on my floors."

C. Tompkins Houston, TX, Jul. 2014

"We purchased a standard and a custom rug from Natural Area Rugs. They arrived within a day of each other only about 10 days after the order was place. The rugs are very well made and very nice in person. Would not hesitate to order from this company again!"

S. LaFratta Falls Church, VA, Jul. 2014

"I would recommend Natural Area Rugs to anyone and certainly buy from them the next time I am in the market for a rug. Excellent on every level!"

K. Dormois New Ulm, TX, Jul. 2014

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