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Customer Service

Natural Area Rugs is a symbol of quality for 50 years

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.



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"Found Natural Area Rug's site accidentally, so glad I did. I ordered 3 rugs and my client was thrilled. They arrived promptly as promised and were exactly as described. I am in the interior design field and have spread the word about NAR. Will be ordering another one in the next few days. Great company, Great service."

C. Shaw Pinehurst, NC, Oct. 2015

"Natural area Rugs is the place! Great website, product choices and prices! I'll be a return customer for sure."

A. Gordon Staten Island, NY, Sep. 2015

"Fabulous quality. Gorgeous product!"

J. Gonzalez Flat Rock, NC, Sep. 2015

"Excellent rugs, bought on Amazon, liked it so much ordered second rug directly from Natural Area Rugs and used the discount coupon they had sent me. May buy more later."

John. Muise Canton, MA, Sep. 2015

"Gorgeous quality and beautiful design. Going to order more very soon."

J. Gonzalez Flat Rock, NC, Sep. 2015

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