Customer Service

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.

 

 
 

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Customer TESTIMONIALS:

"I have ordered several rug pads and one natural fiber rug through Natural Area Rugs and every time I have been very pleased with the quality of products and service. Highly recommend!"

A. Sollberger Washington, DC, Feb. 2015

"I was pleasantly surprised by the efficient and helpful customer service, and the ease of the purchase and delivery. I highly recommend this company and their product line."

J.Wall Bisbee, AZ, Feb. 2015

"Bought my rug on sale. Great deal. Nice product. Showed up on time with free shipping. Very happy with my purchase."

R.Banks Healdsburg, CA, Feb. 2015

"Great quality, excellent service and so much to chose from. Just a wonderful experience dealing with ordering/delivery and would recommend to anyone.We've switched from carpet to hard wood so we will be looking for more rugs soon.The stair treads get so many cool comments--we dig it."

T. chappell Pflugerville, TX, Feb. 2015

"So far, so good with the sisal rugs. I purchased three; one round and two runners. I do note some slight fraying on the runners, which are in high traffic areas. I am not sure if those have recently occurred or if they were there from the start; it may be a natural occurrence of sisal. I am careful when vacuuming so as not to overdo it. They look great and I am very pleased overall. The latex backing keeps them in place on my hardwood floors. Time will tell as to whether they wear well."

K. Davey Jackson, MI, Feb. 2015

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