Customer Service

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.

 

 
 

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Customer TESTIMONIALS:

"Great company! Great products! Customer service handled my delivery issue quickly and efficiently."

J. Mattoon Head Island, SC, Oct. 2014

"I purchased the Galaxy Jute rug in the 8X10 size. I already had a thin rug pad on hand, so I used it, but I think you could probably get away without one. The rug was on sale, the shipping was free, PLUS I got a discount for being a first-time customer. It doesn't get any better than that, folks. To top it off, I LOVE the rug and the way it looks against my old oak floors. It lied flat immediately, has no funny smell (as some rugs do) is a perfect neutral shade and is quite heavy. I will look to Natural Area Rugs the next time I'm in the market for a floor covering. The shipping was quick, and the packaging very carefully done. Thank you for an easy and wonderful shopping experience."

U. Mallory Knoxville, TN, Oct. 2014

"I'm very pleased with the quality, price and customer service, that I received with my order from Natural Area Rugs."

G. Okumura Torrance, CA, Oct. 2014

"Outstanding transaction. Anti-fatigue mat is very attractive and hard to find in the light color. Quick shipping, awesome price and quality of the mat was better than expected. Wouldn't hesitate to purchase the mat again and would definitely use Natural Area Rugs."

J Davis Everett, WA, Oct. 2014

"Products are even better than advertised. Love their Jute rugs, looks beautiful, feels great underfoot. The delivery was prompt. I will definitely purchase from Natural Area Rugs again."

R. Motes Hartford, CT, Oct. 2014

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