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Customer Service

Natural Area Rugs is a symbol of quality for 50 years

We go to great lengths to provide excellent customer service. Answers to common questions can be found in our Frequently Asked Questions (FAQ) section.

If you can't seem to find a suitable answer to your inquiry, you can contact us via email by completing the online form below. Please feel free to submit comments and suggestions that would help us serve you better.

Once you've completed the form, just click the send button and a member of our staff will respond to your email at the soonest possible time.

If you are interested in viewing the status of your order, click here.



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"Beautiful rug! Have had it for over a month now and has hidden dirt and held up wonderfully, especially since I have 2 crazy dogs. Looks exactly as the picture does. Very easy to order, pay and receive."

L. England Falls Church, VA, Nov. 2015

"I did not encounter no problems. Service was fast and product was excellent!"

J. Viveiros Fort Lauderdale, FL, Nov. 2015

"I ordered 2 custom size sisal rugs and they are beautiful! I'd definitely order again from this company."

K. Lundgren St Helena Island, SC, Oct. 2015

"Very happy with my new sisal rug, and about to order another one."

S. McWilliams Covington, GA, Oct. 2015

"I couldn't have been happier with the whole experience of buying this rug from Natural Area Rugs. It was the perfect color/size and true to the internet picture and even better in person. It was so reasonably priced that I was a little skeptical of the quality, but when it arrived I was pleasantly surprised how nice it was! Highly recommended. Timely and easy shipment right to the door."

D. Stegner Ft Walton Beach, FL, Oct. 2015

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